Faq

Frequently Asked Questions

General Travel Questions

  1. You typically need a valid passport to travel, a visa is essential for travelers from countries
    which are required to have it. Check this requirement with your travel Agent at home or inquire from us ( info@webtropicalholidays.com )
  2. Proof of onward travel – air ticket/travel documents (We recommend you keep a copy of your travel documents), Passport -style photo, contact information (home address, email address and phone number, itinerary details, accommodation booking confirmation, Credit and Debit card.

  3. Vaccination if required. Check with your travel agent/or with us.

  4. Travel Insurance – essential for personal reasons.
  5. Yellow fever certificate is essential for those traveling from yellow fever prone areas. Check this with your travel agent or consult us.

Bookings can be made any time of the year no matter how close to your travel date. However, in order to be secure and get the best of your travel accommodation and the appropriate travel facilities, we encourage you to book way ahead of time because rooms are scarce particularly during high season. The rash for last minute bookings for speculative price drops is dangerous and costly because of scarcity of accommodation places and attaining your right choices.

Most tour operators and hospitality facilities have insurance, but this may not be a complete travel insurance, we recommend the client to also have travel insurance cover, against medical evacuations in case of medical emergencies, curtailment of your trip due to unforeseen circumstances & loss of belongings. Insure proper insurance for your camera and video equipment.

The main currency in Kenya is the Shilling. However most other currencies including the US Dollar, British Pound, The Euro’s and other currencies are easily exchanged based in daily exchange rates and Banks rates.
Exchange of money can be done within your Hotel or Lodge cashier desks, using your Credit Cards and Debit Cards, pay pal, swift transfers etc.

Banks and Forex Bureau are also helpful in exchanging  foreign currency.

Booking & Reservations

Yes! You can easily modify or cancel your booking after confirmation. However, for the option of cancellation, given that we’re responsible company we are also obligated by the distribution and supply chains of which we prefer to maintain our good name.
Therefore, we encourage all our clients to carefully go through the cancellation requirements. Upon correctly cancelling we will refund your payments immediately. In any situation where you’re obliged to cancel please discuss it over with our sales team, so that all effort of helping you, in terms of speeding and smoothening the process can be enforced.

Web Tropical Holidays has high relationship with all the airlines. Several interventions will be made.

  • Discuss the cancellation or delay with the client on the option of rescheduling the service to be provided. Involve also the Airline where necessary.
  • Discuss it over with the Hotel/Lodges authorities, distributors and suppliers with a purpose of win-win interventions,
  • Re-organizing the package.
  • Refund interventions where possible,
  • Insurance intervention.

Yes! You can. However, International return flights are booked directly by the client from the point of origin. Beach and City Hotels are booked and priced separately.

In the situation of Safaris:

Local flights, hotel/Lodge accommodation and tour programs are already packaged and priced. However, in case a client wants to buy only portions of the package, then it can be done. The Itinerary will give you guidance.

We can toiler make any package for you within short notice.

There is absolutely none. Only costs of the respective safari packages have been included.

The  costs include, either of the following, transfers, accommodation and meals, flights, road transport, Park/Sanctuary/Conservancy entrance fees, road/ferry tolls where applicable, flights where included, drinks in all-inclusive packages where necessary, flying packages and government taxes. Each package program is costed as per its Itinerary.

In order to understand our terms properly we recommend that you read the General information and the terms and conditions carefully in order to understand and to make your safari easier and enjoyable.

Get in Touch with Us!

Come, travel with us to enjoy the African hospitality, the travel warmth, the tropical sun, the mysteries of the African savannah and experience what is in the African jungle. Discover what is hidden in the bush and the survival missions of the animal kingdom. Be there as it happens.

General Travel Issues

Travel Requirements

Upon ensuring that you have secured all your travel arrangement and being sure that they are safely kept, you must then proceed with the following check list.• Pack your travel bag with appropriate clothing. East Africa has a warm weather with the sun shinning twelve hours in a day for most days of the year. The nights can be cool depending on where you are. The region has also a rainy period in April to May and again in November. In the high altitude regions the weather is cold in given times and it’s preferable that you have protective clothes. • Check if you have packed your tooth brush and accompaniments. If you forget on this you can easily buy upon arrival in any mall in town, international brands are available. • Ensure you do not forget your medication in case you’re on medication. • Sometimes distances are long, carry any cookies if you can. Itineraries are made in a way that your meals times are secured.

Booking & Reservations

All confirmations and bookings should be channeled to the reservations team at Central Reservations, reservations@webtropicalholidays.com

Transportation

Web Tropical Holidays prefers to use 4 X 4 WD Safari Vehicles with a pop up - roof hatch convenient for game viewing and photographing, unless clients settle for the use of the Micro-bus as an option.

Accommodation

We have a special selection of Hotels in Cities, Beach Hotels in the coast of Kenya and Tanzania, Luxurious Tented Camps and Lodges in the National Parks/Reserve/Sanctuaries and Conservancies, all offering exceptional facilities and quality services (4 & 5 Stars). Most of them are situated in exceptionally vantage positions in places either with beautiful picturesque views or in animal concentration zones. Book and Reserve.

Special Travel Services

Do you charter for specialty travel services?Yes! We organize for specialty travel for Senior Age group, weddings, corporate teams, events, special challenged people, church groups, special occasions, product launches etc. We also organize for special diets upon confirmation and prior arrangements.

Safety & Assistance

All the Safaris and Holiday arrangements are organized with the precaution of safety as a priority. Emergency air evacuation is also given special consideration.

25+ years crafting transformative safari experiences across Kenya, Tanzania and Rwanda.

sales@webtropicalholidays.com

reservations@webtropicalholidays.com

webtropicalholidays1996@gmail.com

Mombasa: P.O. Box 88852 – 80100,
Tel: +254 (0) 208078637,
Mobile: +254 (0) 784707889, +254 (0) 141042018

Ritz Building, 1st Floor, Suite No. A2, Mt. Kenya Rd, Nyali.

Nairobi: P.O.Box 29016 – 00100,
Mobile: +254 (0) 141042032, +254 (0)
782330121

1st Floor, Woodvale Place,Woodvale Groove
Westlands,Nairobi, Kenya

© 2026 Web Tropical Holidays. All rights reserved. Worldwide Tours and Travels Ltd · Est. 1996.

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